Replacing a file after placing an order is possible, but under certain conditions only.
It is possible to request the replacement of a file for an completed order only if the order:
- it has still to enter the production phase;
- the change made to the file is of a minimum nature ( such feature will be assessed by the technicians upon receipt of the replacement file).
If the file shows too much deviation from the original geometry, you will be notified by our technicians and informed of the appropriate procedure to be undertaken.
HOW AND WHERE CAN I SEND THE APPLICATION FOR THE REPLACEMENT OF MY FILE
Easy! You can contact us at firstname.lastname@example.org specifying the reference number of your order (WO00******) and the code you wish to replace. You will be contacted directly by our Customer Care team, who will give you feedback on the feasibility of your request.
For any needs you can also contact us by phone on +39 041 538 3540 or via chat!